T📄 Refund and Return Policy Pakistan – Effective 2025
At MyGift.pk, customer satisfaction is our top priority. This Refund and Return Policy Pakistan explains how refunds, returns, and exchanges work when you shop with us. We want to ensure that every customer has a safe, transparent, and reliable experience while ordering gifts online in Pakistan.
By placing an order on our website, you agree to the guidelines outlined in this Refund and Return Policy Pakistan.
1. Eligibility for Refunds & Returns
We understand that sometimes things don’t go as planned. You may be eligible for a refund or return in the following situations:
- Damaged or Defective Products: If the item you received is broken, spoiled (for cakes, flowers, or food items), or otherwise defective.
- Wrong Item Delivered: If the product delivered is different from what you ordered or does not match the product description on our website.
- Late or Missed Delivery: If the delivery does not arrive within the promised time, and the delay is not caused by factors beyond our control (such as weather, natural disasters, or courier strikes).
- Incomplete Orders: If items are missing from your hamper or gift set.
👉 Claims must be submitted within 48 hours of delivery. To process your claim, we require clear photos or video proof of the delivered items.
2. Non-Refundable Items
Certain products are non-refundable due to hygiene, customization, or perishable nature:
- Personalized Products: Items like mugs, cushions, photo frames, and engraved gifts cannot be refunded once prepared.
- Perishable Goods: Cakes, chocolates, sweets, and flowers cannot be returned once delivered.
- Gift Cards & Vouchers: Digital or physical gift cards and promotional vouchers are not refundable.
- Customer Mishandling: If an item is damaged after delivery due to mishandling, it is not eligible for a refund.
This part of the Refund and Return Policy Pakistan ensures fairness and protects both customers and sellers.
3. Refund Process
Our refund process is simple and transparent:
- Submit a Claim – Contact us within 48 hours of delivery with your order number and photo/video evidence.
- Review & Verification – Our support team will investigate your claim within 2–3 business days.
- Refund or Exchange – If approved:
- Refunds will be processed to your original payment method (credit/debit card, PayPal, or bank transfer).
- For Cash on Delivery (COD), refunds are issued as store credit or product exchange.
Refund processing may take 5–7 working days, depending on your bank or payment provider.
4. Exchanges
In some cases, you may prefer an exchange instead of a refund. We allow exchanges for:
- The same product (if available in stock).
- A product of equal value.
- Store credit that can be used for future purchases.
Exchanges help customers quickly replace gifts without waiting for a refund process.
5. Order Cancellations
- Before Dispatch: Orders can be canceled within 12 hours of placing the order for a full refund.
- After Dispatch: Once the order has been shipped or prepared (for cakes, flowers, and custom gifts), cancellations are not possible.
We recommend contacting our support team immediately if you wish to cancel an order.
6. Overseas Customers
Many of our customers order from USA, UK, Canada, UAE, and other countries to send gifts to loved ones in Pakistan. Please note:
- Refunds are processed in Pakistani Rupees (PKR) only.
- Any currency conversion differences or international transaction fees are not covered by MyGift.pk.
- Delivery delays caused by customs checks or international courier issues are outside our control and may not be eligible for a refund.
This ensures that our Refund and Return Policy Pakistan is fair for both local and international customers.
7. Customer Responsibilities
To ensure smooth refunds and returns, customers must:
- Provide accurate delivery details (recipient’s name, phone number, and address).
- Keep order confirmations and receipts safe for verification.
- Report any issues within the stated timeframe (48 hours of delivery).
- Ensure the recipient is available to receive the gift at the scheduled time.
8. Our Commitment
Our goal is to provide a safe and secure gifting experience in Pakistan. By maintaining a clear Refund and Return Policy Pakistan, we build trust and long-term relationships with our customers.
We are committed to:
- Resolving disputes fairly and quickly.
- Offering refunds or exchanges where applicable.
- Maintaining transparency in every step of the process.
9. Contact Us
If you have any questions about our Refund and Return Policy Pakistan, please contact us:
📧 Email: support@mygift.pk
📞 Phone/WhatsApp: [+92-300-1282333]
🏢 Address: [Gulghast, Multan, chungi no.6, Punjab, Pakistan,]